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THE CASE STUDIES AND TESTIMONIALS

Please browse through genuine customer case studies and testimonials.

Thumbnail of Heat Recovery Ventilation and Domestic Hot Water, Zero Carbon, Chewton Mendip Heat Recovery Heat Pump Ventilation & Hot Water Case Study for three thermally efficient zero carbon homes at Waldegrave Estate, Chewton Mendip. Please click here to enter pdf document.
Thumbnail of Heat Recovery Heat Pump Ventilation & Central Vacuum Case Study for a self-build new eco home with no heating bills. Heat Recovery Heat Pump Ventilation & Hot Water Case Study for a self-build new eco home with no heating bills. Please click here to enter pdf document.
Thumbnail of Heat Recovery Heat Pump Ventilation and domestic hot water of Code 4 housing project casestudy Heat Recovery Heat Pump Ventilation & Hot Water Case Study for a housing project in London of 77 Code Level 4 flats. Please click here to enter pdf document.
Thumbnail of Heat Recovery Heat Pump Ventilation for Zero Carbon House Casestudy Heat Recovery Heat Pump Ventilation Case Study for a Zero Carbon self-build in 2003 and still going strong, thanks to Total Home Environment! Please click here to enter pdf document.
Thumbnail of Heat Recovery Ventilation Passivhaus Social Flats Casestudy Heat Recovery Ventilation Case Study for the first Passivhaus Standard Social Flats in the UK. 3 houses were so well insulated they didn't need a heating system thanks to Total Home Environment. Please click here to enter pdf document.
Thumbnail of Heat Recovery Ventilation Nuclear Bunker Casestudy Heat Recovery Ventilation Case Study for Sustainable Timber Frame Ltd in their client's 6,000sqft nuclear bunker conversion/extension.Please click here to enter pdf document.
Thumbnail of Julia Chamberlain Casestudy Central Vacuum Case Study for Julia Chamberlain in her 5,500sqft newbuild/retrofit home. Please click here to enter pdf document.

Simon Page, St Albans - 08/01/16

"Please pass on to Mr Colin Houseman our heartfelt thanks for sorting out the noise glitches we had with our MVHR. He is a credit to your company."

Ray Vince, Southampton - 30/09/15

"I thought you would like to know that we have achieved an EPC rating of A - 92 points. Thanks Total Home for your support throughout. The rating is a significant uplift from the 2010 SAP rating of 78 for the original design for a timber frame build. We upgraded our efforts in design after meeting you and Sue Dewhirst at The SelfBuild & Renovation Centre last year. As a result we changed to SIPS, focused on air-tightness as well as fabric and switched to air-source heat pumps, MVHR and solar PV! I look forward to staying in touch."

Jacqueline Todd, London - 27/04/15

"Great, uber efficient!"

G Migneco, Malta - 13/04/15

"Thanks for your professional service, I have just received the items".

Andrew Garnett - 12/02/15

"We love the system [Electrolux Central Vacuum] and your service, so are always happy for you to give my number out. They can call me on my mobile anytime."

Mr Price, Chipping Norton - 11/02/15

"Thank you so much for all the trouble you have taken to support us in our drying-out process. We woke up this morning to find all our windows bone-dry, even though the outside temperature is only about 3°C! The internal humidity is now down to 43%... we can now turn our attention to redecorating to get rid of the black condensation marks on the wallpaper. We have been seriously impressed by everything we have seen of your company and just wish we could say the same of more people that have done work for us. We will let our neighbours and friends in France know how sucessful this system is proving and if we can do anything to help with recommendations elsewhere, just let us know."

Allan Wheelwright, Dumfries & Galloway - 05/01/14
"Colin - just wanted to say thanks for your time last Friday - a helpful human voice is so much better than words on the page of an operating manual. We think the ventilation and heat recovery system has proved to be a great part of the benefits of our new build, so it's good to understand its range of options more fully."

Richard Boardman, London - 29/08/13
"Thank you Clarissa - that's really good of you to respond... your email is much appreciated. I wish more companies in England were as diligent..."

Phil Dolling, Wiltshire - 24/07/13
"Thanks to all for the support, I hope this was the most difficult project you have to deal with :), Mike was very very helpful, so thanks for the patience!"

Herbert Messing, Monmouthshire - 19/06/13
"Just a quick note to thank you and team on an efficient installation. Congratulations on the quality of your guys...excellent: efficient, polite and professional."

Alan Paice, Co Londonderry - 18/04/13
"I ordered built-in vacuum parts (Beam) from Total Home Environment, the parts were despatched very quickly letting me complete the job. Prices were very reasonable and there was very good communication via email, (order confirmation and despatch). I wish other suppliers were as effcient! Living in Northern Ireland we are sometimes treated as a foreign country by suppliers when we are only across a small pond!" 

Lily Evans, Berkshire - 19.02.13

"We wanted to thank Pete and his co-worker Paul on being exemplary installers.  They have worked through some very cold weather in a totally unheated garage without a murmur.  They have come in the snow braving the roads and 5h journey yet still worked an 8h day.  Most of all, we hardly noticed having them here which was a real skill since our house is a bungalow and thus there is no place to hide.  Our old heating and more so plumbing system have been quite complicated.  I never heard Pete complain about the extra work this has entailed. While Pete and Paul were working I have had uninterrupted business meetings in the house.  Pete has kept us informed of the progress every day. While staying locally their working day was regularly 10h or more.  They have kept the place clean throughout.  We have no hesitation to recommend Pete to any of your future clients".

Valerie & Martin Green, Stroud - 01/11/2012
"Thank you for your patience and perseverance and for the splendid Instruction Card that will be carefully kept!"

Philip Vipond, Wales- 19/06/2012
"I would like to add a personal note of thanks to Pete, who apart from being the most industrious contractor we have had on site, has also been polite and courteous throughout and has taken the time to explain and liaise with me on the positioning of the inlets and outlets of the system... A rare breed of 'thinker' - look after him; they are very rare..."

Mr Perera, Middlesex - 28/02/2012
"Very impressive system designs. If other people we have dealt with, over this building process were half as amenable and half as efficient as you, we would have had such a smooth and quick process."

Vicci Lewis, Ditchling - 26/05/2011
"Just a quick note to say how good your installer was. He was professional, diligent, tidy and the pipework is exceptionally neat"

Patricia O'Brien, Farnham - 10/03/2011
"I would like to thank you for the engineer who serviced my Genvex system and my Electrolux vacuum system. He was polite, very knowledgeble and very helpful. Thank you and congratulations on employing such an excellent engineer"

Tabassum Sharif, Scotland - 04/02/2011
"Thank you for a wonderful service and all your help!"

Bev Pearson, Brittany - 30/10/09
"Thank you for your usual swift and useful response... especially the design manual. My husband found that very useful and was very impressed with the clarity of the instructions. Our central vacuum system is now installed and functioning perfectly..."

Phil Trocki, Powys - 26/04/09
"Thanks very much for the work involved with supply and installation of our heat recovery unit and central vacuum.  We have been running the HR unit... and it is easily providing enough heat for the whole building without using the ground floor UFH system.  The experience has proved to be one of the most straightforward and least stressful elements of our new build..."

Carol Long, Hawthorn Environmental Service Ltd - 22/01/09
"... it has solved our condensation problems - it's had a good test this winter and there has been no condensation, which is a really good improvement as far as we're concerned... We now feel we can clean up and redecorate around the windows to get rid of the old mould/condensation marks.

... I
t doesn't take a lot of energy (& our electricity is from Good Energy) and it's lovely not having insects coming into the house!

Sheila Best, Kent - 24/09/08
"following the visit of your engineer on Saturday...grateful I am to you for attending to the problems we have experienced with our SMART central vacuum system.  The customer service we have received since contacting the USA has been second to none.  T.H.E’s prompt attention to our plight has exceeded our expectations and we have not hesitated in telling our many friends and family of the brilliant service we have now received... The engineer was polite, courteous and concerned about the difficulties we have experienced.

I would also like to mention that we are hoping to build another house/houses soon, having just bought some land for development, and we will most certainly be seeking to install a T.H.E central vacuum system within that project.

So, well done T.H.E, a little customer service goes such a long way and we are most definitely satisfied customers who look forward to dealing with your company again..."

Mrs Rumford, Northampton - 05/04/07
"...The brush was delivered by post the day following my order. If only all companies were this professional!"

Mrs Bowes, Norfolk - 19/02/07
"Thank you for coming out so far..."

Mr Reed, Surrey - 04/01/07
"...brilliant service I won't forget!"

Mr P Honey, Berkshire - 07/11/06
"...Colin was amazing - working out how to get pipes from cellar to attic, getting into small places and staying cheerful. He said it had been one of the most difficult jobs he'd undertaken. A great job. Well done!"

M Matthews, Carmarthenshire - 11/10/06
"Thank you for your help with the order and your prompt response to the enquiry..."
Mr Cutforth, Wiltshire - 05/09/06
"Joe was bionic. I have never seen anyone work as hard and he was great at problem solving."
Julie Veysey, Miami Beach House in Exeter (on Channel 4's Grand Designs)
"...Both their product and customer service are excellent..."
Mrs Boddington, Manchester - 18/01/06
"...thanks for your wonderful customer service Mhorag."
RMT Builders Ltd, Warwickshire - 24/11/05
"I am writing to say how delighted, we at RMT Builders Ltd are in our dealings with members of your staff...Based on our good experience with your company, we will be putting your central vacuums systems in our residential developments that warrant such a system."

Joan Beacon, Hertfordshire - 01/10/05
"...thank you for being so helpful and prompt."

B Tomlinson, Living Villages, Shropshire - 27/07/05
"...I would also like to comment on the efficiency and neatness of the work done by your installation team on the retro-fit project during our absence from the property. Not an easy job by any means but the house was left clean and as undisturbed as possible."

A Wadham, Essex - 22/04/05
"I would like to express my sincere thanks to Total Home Environment Ltd for the prompt and efficient service which I received...I was very impressed with the professional approach..."

Mrs Wu, Liverpool - 26/08/03
"...thank you for being so understanding and helpful over supplying and installing all the ventilation units. I am very pleased with all the work..."

Mr Wakerly, Milton Keynes - 27/12/02
"I would like to open my letter with a word of thanks for the very prompt action you have taken with my request for a replacement PCB for my vacuum system. I phone on Friday 20th Dec, you sent it on Monday 23rd Dec and it arrived at 7.30am on Tuesday 24th Dec!..."

Mr & Mrs Bosse, Herefordshire - 26/06/99
"You recently installed a heat recovery ventilation system and a central vacuum system in our new Scandia Hus timber frame dormer bungalow. We felt we would like to express our pleasure and satisfaction with both products and to thank you for the professional and workman-like way in which you installed them. We will be pleased to recommend your company..."